Privacy Policy

Last Updated: 02/06/2025

Welcome to Hench ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "Application"). Please read this privacy policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you register with the Application, express an interest in obtaining information about us or our products and services, when you participate in activities on the Application, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Application, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Account Information: Such as your name, email address, username, password, and other similar information.
• Contact Information: Such as your mailing address, phone number, and email address.

Automatically Collected Information

We may automatically collect certain information when you access, use, or navigate the Application. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Application, and other technical information.

This information is primarily needed to maintain the security and operation of our Application, and for our internal analytics and reporting purposes.

Technologies we use for this automatic data collection may include:

• Log Files: We collect information in log files, including IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

Information Collected Through Our Application

We may collect information via our Application regarding your:

• Geolocation Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s health data. If you wish to change our access or permissions, you may do so in your device’s settings.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

• Create and manage your account.
• Process your payments and refunds.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Application.
• Improve our Application and your user experience.
• Monitor and analyze usage and trends to improve your experience with the Application.
• Notify you of updates to the Application.
• Request feedback and contact you about your use of the Application.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.

3. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

• Analytics: We may partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies on the Application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Application, determine the popularity of certain content, and better understand online activity.
• Advertising: We may partner with third-party advertising networks to display advertising on the Application.
• [List other categories of third-party services, e.g., Payment Processors, Cloud Hosting Providers]

We encourage you to review their privacy policy and contact them directly for responses to your questions. We are not responsible for the content or privacy and security practices and policies of any third parties.

4. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. DATA RETENTION

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following data protection rights:

• The right to access, correct, update, or request deletion of your personal information.
• The right to object to the processing of your personal information.
• The right to request restriction of processing of your personal information.
• The right to data portability.
• The right to opt-out of marketing communications we send you at any time.

To exercise any of these rights, please contact us using the contact details provided below.

8. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.